Customer care

Support

SIDRA AGENT OS · Windows

Need help installing, activating, connecting ChatGPT, managing your subscription, or reporting a technical issue? Contact us and include a short description of what happened.

Contact SIDRA

Email: sidra.support.info@gmail.com

For faster troubleshooting, include your Windows version, the SIDRA version if visible, and the exact error message. Do not email passwords, payment-card details, private connector URLs, setup tokens, API keys, or other credentials.

Billing and subscriptions

SIDRA subscriptions are billed by Paddle as merchant of record. Your Paddle receipt or subscription-management link can be used to update billing details, manage the subscription, cancel future renewals, or request eligible refunds. You can also visit Paddle buyer support.

Installation

The official Windows installer is served from install.sidra-ai.com. After verified payment, SIDRA provides a short-lived one-time setup command that installs and activates the licensed device automatically.

Security reports

If you believe a SIDRA credential, protected connector, or security boundary has been exposed or compromised, contact sidra.support.info@gmail.com and clearly mark the message as a security issue. Do not include unnecessary sensitive data.

Legal and privacy

See our Privacy Policy, Terms of Service, and Refund & Cancellation Policy.