Refund & Cancellation Policy

1. Subscription price and renewal

The current SIDRA Pro subscription is USD $20 per month unless a different price is clearly shown at checkout. It automatically renews each monthly billing period until canceled.

2. Cancellation

You may cancel your subscription at any time. Cancellation normally takes effect at the end of the current paid billing period, so you retain access until that period ends and you will not be charged for the next renewal.

You can manage or cancel a Paddle-billed subscription using the subscription-management link provided by Paddle in your purchase confirmation/receipt, through Paddle buyer support, or by contacting us for assistance at sidra.support.info@gmail.com.

3. Refunds

Except where required by applicable law or Paddle's buyer refund rules, completed transactions are generally non-refundable. Mandatory consumer rights, statutory withdrawal rights, and any rights that Paddle provides to buyers continue to apply and are not limited by this policy.

Depending on your country and the circumstances of the transaction, you may have a statutory right to withdraw or receive a refund. Eligibility and timing are determined under applicable law and Paddle's current Refund Policy.

4. Technical or product defects

If a material technical defect prevents you from receiving or using SIDRA as described, contact us first at sidra.support.info@gmail.com so we can try to resolve the issue. If the issue cannot reasonably be resolved, you may request a refund through Paddle. Paddle may issue refunds for qualifying technical or product defects in accordance with its policies and applicable consumer law.

5. How to request a refund

Refunds for Paddle transactions must be processed through Paddle rather than by a separate payment from SIDRA. You can use the "View receipt" or "Manage subscription" link in your Paddle confirmation email, visit Paddle buyer support at paddle.net, or contact our support team and we will help direct the request.

6. Processing

When Paddle approves a refund, it is normally returned to the original payment method where possible. Processing and settlement times depend on the payment method, bank, and Paddle's current procedures.

7. No loss of mandatory rights

Nothing in this policy removes or reduces any consumer protection, refund, withdrawal, or remedy that cannot legally be waived in your country.

8. Contact

For billing, cancellation, installation, or refund assistance, contact sidra.support.info@gmail.com.